1. ABOUT CAMELIA FLOWERS

Camelia Flowers is a premium floral brand offering fresh flowers, arrangements, plants, gifts, and selected related services within the UAE.

2. ORDERS

All orders are subject to acceptance and availability.

Camelia Flowers reserves the right to refuse, cancel, or limit any order where:

A product is unavailable,
Payment is unsuccessful or not authorized,
Delivery details are incomplete or inaccurate,
The order cannot reasonably be fulfilled,
Or the order appears fraudulent, unlawful, or abusive.

If an order is cancelled after payment has been received, Camelia Flowers will notify the customer and arrange the appropriate refund where applicable.

3. PRODUCT NATURE & VARIATION

Flowers are natural, seasonal, and handcrafted products. Because of this:

slight variation in color, shape, size, and bloom stage may occur,
packaging and accessories may vary from the website images,
and availability may change without notice.

Product images are intended as style and quality references. They do not guarantee an identical match in every natural detail.

4. SUBSTITUTIONS

If a specific flower, plant, box, vase, wrapping material, or accessory is unavailable, Camelia Flowers may substitute it with an item of similar style, color, and equal or higher value, while preserving the overall look and standard of the arrangement as closely as possible.

5. PRICES & PAYMENT

All prices are displayed in AED unless otherwise stated.

Prices shown at checkout, or confirmed by Camelia Flowers through an approved sales channel, are the prices applicable to the order. Delivery charges, if applicable, will be shown at checkout or confirmed before order completion.

Full payment must be received before dispatch or collection, unless Camelia Flowers has expressly agreed otherwise in writing.

Camelia Flowers reserves the right to correct any obvious pricing, product listing, or typographical errors. If an error affects an order already placed, we will contact the customer before proceeding.

6. DELIVERY & PICKUP

Delivery and pickup are governed by the Camelia Flowers Delivery & Pickup Policy.

Risk in the products passes to the customer or recipient once the order has been delivered to the address provided or collected by the customer or an authorized representative.

7. CANCELLATIONS, REFUNDS, AND REPLACEMENTS

Cancellations, refunds, replacements, and complaint handling are governed by the Camelia Flowers Returns, Refunds & Replacements Policy.

8. CORPORATE, EVENT, AND BESPOKE ORDERS

Large-volume, event, wedding, corporate, subscription, and bespoke orders may be subject to separate quotations, proposals, or written service terms. Where separate written terms apply, they will prevail over these website Terms & Conditions to the extent of any inconsistency.

9. website use

You agree to use this website only for lawful purposes. You must not:

misuse the website,
attempt unauthorized access,
interfere with the website’s operation or security,
or copy, reproduce, or use website content in a misleading, unlawful, or commercially unauthorized way.

Camelia Flowers may update, suspend, or withdraw any part of the website or its offerings at any time without prior notice.

10. INTELLECTUAL PROPERTY

All website content, including text, product names, images, photography, graphics, logos, branding elements, layouts, and designs, is owned by or licensed to Camelia Flowers and protected by applicable intellectual property laws.

No content may be copied, reproduced, republished, modified, distributed, or commercially used without prior written permission from Camelia Flowers.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Camelia Flowers shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of the website or the purchase of products and services.

Camelia Flowers’ total liability in relation to any order shall not exceed the amount paid for that order.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or mandatory rights under applicable law.

12. FORCE MAJEURE

Camelia Flowers shall not be responsible for delay or failure to perform where this is caused by events beyond our reasonable control, including severe weather, traffic disruption, public events, government restrictions, supplier disruption, accidents, systems failure, or other operational emergencies.

Where possible, we will make reasonable efforts to contact the customer and discuss the next available solution.

13. PRIVACY

Any personal information provided to Camelia Flowers will be handled in accordance with our Privacy Policy.

14. gOVERNING LAW

These Terms & Conditions are governed by the laws applicable in the United Arab Emirates. Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of the UAE, unless otherwise required by applicable law.

15. CONTACT

For customer support, order assistance, or policy-related questions, please contact:

Camelia Flowers

Phone: +971 2207 2227

Email: camelia@ccsupport.ae

WhatsApp: +971 56 740 0318

Address: GF, Al Nahyan, Opposite Central Bus Station, Muroor St., (formerly Aramex Building) (E19-02)